Customer Satisfaction Policy
The Glass Palette strives to provide its customers with a pleasurable creative experience and a resulting project that exceeds their expectations. We do all we can to help guide the process of glass creation, and help our customers realize their vision.
The kiln firing process is not an exact science, and glass projects do become somewhat altered when melted. We view this process as one of the beauties of glass. However, occasionally there are problems with the finished pieces due to kiln firing. In the instance of breakage, we offer our customers credit towards a replacement “make-it-yourself” project. Because we are providing our customers with an “experience” at The Glass Palette, we do not offer money-back refunds for any reason.
Customers who break their glass creations at home may contact us about a possible repair. We can often re-fire the glass and attempt to repair it for an additional fee.